Elements and Performance Criteria
- Contribute to planning improvement events
- Identify own role and functions and those of the broader office and how they contribute to value to the customer.
- Make suggestions for changes that might lead to improvements in the targeted process.
- Participate in team activities to identify breakthrough improvements to be implemented.
- Identify own project tasks and task sequencing for improvements.
- Assist in making improvements
- Contribute to evaluating improvements
- Sustain improvements